Our Team here at Identigraphix are always here to serve you and we are more than happy to answer any question you may have. We understand that some of our clients may not be familiar with the process and languages that are used. The more understanding you have and communication we have, the more Our clients are reassured that there product will be complete of the highest quality.
Below links are some of the question that are frequently asked. We do update this section frequently and your question may be posted.
- At what resolution should I save my photos and graphics?
- How do I go about getting an estimate from you?
- How long does it take for you to complete my order?
- Is white considered a printing color?
- Tips on how to save your design files
- What file format should I use when submitting my electronic document for printing?
- What is a "proof"?
- What is the Pantone Matching System?
- What type of products and services do you provide?
- Why do the printed colors look different from the colors on my screen?
- At what resolution should I save my photos and graphics?
Resolution should be set to 300 dpi.
Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.
Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.
- How do I go about getting an estimate from you?
You can email us with information and we will review it and one of are customer service representatives will contact you in a prompt time frame with quotes and ship dates. You can also call and talk to one of our customer service representatives. Our engineers are also available to answer any question or concerns.
- How long does it take for you to complete my order?
We have always Committed to prompt service to our clients. Some of the things to take in account is information needed and complexity of the project. The start of any project, we will collect and put in order all the things needed to start the proofing stage and to prepare it for production with out any delay. After reviewing information of the project, a delivery date will be given. if a time frame is requested buy a client. We will always work to are fullest to meet clients request.
- Is white considered a printing color?
Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.
- Tips on how to save your design files
Make them print ready and acceptable for us to print.
COREL DRAW:
Saving your Corel Draw file as an Adobe Illustrator EPS
• Embed all Images
• Convert all your text/copy to outline fonts
• Export as Illustrator EPSFREEHAND:
• Embed all Images
• Convert all your text/copy to paths
• Export as Illustrator EPS or PDFPAGEMAKER:
Saving your PageMaker file as an EPS
• Embed all Images
• Convert all your text/copy to outline fonts
• Export your file as an EPS using the below settings:
Postscript Level 2
CMYK Mode
TIFF format and
BinaryPUBLISHER:
You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
Under File, Print, select Adobe PDF writer
Under Properties select Press Quality and Save your PDF - What file format should I use when submitting my electronic document for printing?
PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.
- What is a "proof"?
A proof is copy of a representation of the finished product. The proof is for are client to review for reassurance that all aspect of are work and requirements are met, such as Size, Shape, Colors and Materials.
- What is the Pantone Matching System?
The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.
Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.
- Why do the printed colors look different from the colors on my screen?
In short, printers and monitors produce colors in different ways.
Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.
When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.
